Data Systems Administrator & Support Specialist

Focus and Responsibilities

• Manage and support users in the configuration of Blackbaud Student Information (SIS) and Financial products including integration with other systems such as Ravenna Admit, Toddle, and Pick-A-Time
• Manage the school’s SIS & Library databases along with our Toddle LMS architecture and academic data workflows
• Maintain professional documentation of procedures and practices for the Blackbaud SIS and other core tools
• Maintain integrations between admissions, finance, and instructional systems
• Design and maintain institutional reporting structures and datasets
• Conduct data integrity and access audits to ensure system reliability
• Improve operational workflows across departments through automation and integration
• Support responsible data governance and security practices across school systems
• Support users with networked copier/printer connectivity setups and issues
• Provide support for MacOS, Windows, and ChromeOS client software and related programs and install, configure, and maintain software, hardware, and related peripherals
• Troubleshoot Google Workspace settings, accounts, and devices
• Support and configure Apple devices with the JAMF Mobile Device Management System
• Respond to help desk requests in a timely and professional manner
• Troubleshoot and document IT issues
• Provide backup AV support in conjunction with other department staff (Projectors, Apple TV, DVD players, Zoom TV Neat Bar and peripherals). Provide backup AV support at school functions as needed
• Stay current on developments in software tools for schools and workplaces and suggest innovative, cost-effective solutions to user needs

Education/Qualifications

• Blackbaud SIS configuration and management experience - including, but not limited to: Advanced Lists and Reporting, Insight Designer and Dashboards, Roles and Permissions best practices and auditing
• Working knowledge with system integrations, APIs, or data imports/exports
• Working knowledge and experience with device management, hardware, and software setup, repair, and troubleshooting in an Apple (MacOS & iOS) environment
• Basic understanding of Mac OS, Windows OS, Chrome OS, and familiarity with Google Drive/Docs
• Basic understanding of AI tools and an interest in exploring potential use cases
• Excellent written and oral communication skills, customer service, time management, interpersonal and organizational skills
• Self-motivated
• Comfort with multi-tasking; able to effectively prioritize and execute tasks in a fast-paced environment
• Excellent problem solving and critical thinking skills; keen attention to detail
• Ability to interact with individuals with a range of technological expertise in a calm, courteous, and professional manner
• Ability to work independently and as part of a team in a diverse, fast-paced, multilingual educational environment
• Growth-oriented, curious, innovative, and practical
• Physically capable of lifting 50 lbs, climbing ladders, and crawling under desks.
• Must be eligible to work in the U.S.