Data Support Assistant: Meals On Wheels

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, we change the lives of more than 140,000 vulnerable Coloradoans each year. Our services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. We integrate compassion with highly effective programs that build and strengthen communities.

About the role

The Meals on Wheels Data Support Assistant is responsible for program support functions including daily route sheet management, data entry, reporting, record-keeping, systems management, and providing administrative support to the Meals on Wheels Department and the Aging & Nutrition Services Division.

Responsibilities

• Build and maintain professional, trusting relationships with coworkers, management, program participants, volunteers, and the public.
• Prepare and manage daily route sheets, meal schedules, changeovers, and reschedules, ensuring accurate distribution of emergency food boxes, breakfast boxes, weekend, holiday, and pantry boxes.
• Maintain and update designated databases (ServTracker), including meal schedules, service units, holds/suspensions, and off-perms, while ensuring all system tasks are completed accurately.
• Create and distribute route sheets, meal preparation forecasts, and relevant information to departments, coworkers, and management.
• Assist in maintaining program data, including status reports, logs, waiting lists, and other records, as directed by the Program Manager or Director(s).
• Provide ServTracker data support for the Meals on Wheels Program. Ensure accurate and up-to-date database management to support internal and external reporting needs.
• Collaborate with the Program Manager to finalize monthly routing for new and relocated clients, optimizing delivery efficiency.
• Support reporting, data input, and other administrative tasks as required by the Program Manager.
• Work closely with the Senior Data Support Specialist to align data management practices and support monthly reporting.
• Maintain confidentiality of all program participants.
• Perform additional duties as assigned.

Requirements

• Associate degree or equivalent relevant experience.
• Two years' experience in an office/administrative environment.
• Strong computer skills with proficiency in Word and Excel.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Experience with data entry and maintaining accurate records in a database management system.
• Detail-oriented mindset with a focus on data accuracy and quality assurance.
• Own transportation, valid Colorado driver’s license, and proof of insurance.

Preferred Qualifications

• Keyboarding skills of 40 W.P.M.
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences.
• Proven track record of managing data projects from conception to completion, including data migration and system upgrades.
• Strong computer skills with proficiency in Excel formulas.
• Ability to work with diverse issues, sensitive to senior issues and concerns.

Skills

• Attention to detail and accuracy.
• Good organizational skills.
• Strong oral and communication skills.
• Poise and diplomacy when in contact with partnered agencies, clients, donors, other service providers, and all regulatory agencies and funding sources.
• Clear understanding and respect for maintaining client confidentiality.
• Ability to work independently, exercise good judgment, and participate as a member of an interdisciplinary team.
• Ability to work autonomously, demonstrate sound judgment, and actively contribute as a member of the Meals on Wheels team.
• Models core culture attributes of Volunteers of America – Colorado Branch that includes “AIRS” (Accountability, Integrity, Respect and Service).
• Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues HHS (Hungry, Humble, and People Smart).

Working Conditions and Physical Requirements

• While performing the duties of this position, the employee is regularly required to talk or hear.
• An extended period at a desk is required.
• The noise level is low to high depending on program activities.

Schedule

Full Time, Monday – Friday 8:00am - 4:30pm, with some designated holidays and/or Saturdays.

Location

4915 East 52nd Avenue, Commerce City, CO 80022

Pay

$21.00 - $22.00/hour (non-exempt)

Benefits

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurances
• Life Insurance
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness