Data Steward

About The Role

Join a Fortune 500 global hospitality leader as a Data Management Analyst (CRM/Salesforce) on the Owner Data and Systems team. In this remote, U.S.-based contract role, you will play a critical part in verifying and maintaining the accuracy of complex ownership and franchise data for thousands of properties worldwide, all within a highly customized Salesforce environment. Reporting to the Director of Owner Data and Systems and collaborating closely with a small, established data team, you will process property onboarding cases, research corporate and franchise ownership structures, support owner account reviews, update records for legal amendments, and handle high-risk data change requests. This position is ideal for someone who enjoys detailed, puzzle-like research work, brings strong process discipline, and is comfortable learning a specialized CRM environment. The role offers competitive compensation and benefits, with the potential for continued engagement based on business needs.

What You'll Do

• Process property onboarding cases by reviewing franchise handoff applications and legal documentation to confirm ownership and management details before entering finalized data into Salesforce
• Research and verify corporate and franchise ownership structures, including identifying parent/child company relationships to ensure data completeness and accuracy
• Support Primary Owner Account reviews, confirming that designated owner contacts are properly represented within a property's ownership structure
• Review and update records for legal amendments to franchise agreements, reflecting changes in ownership or management
• Identify and inactivate contacts and companies that no longer have an active ownership or operational relationship with properties
• Handle a portion of higher-risk Data Change Requests submitted through the owner portal, ensuring proper validation before updates are made in the system of record
• Collaborate with a small, established data team to reduce rework and maintain consistent data quality across a high-volume, detail-intensive caseload

What You Bring

• Strong research instincts and genuine curiosity for untangling ambiguous, multi-layered ownership and organizational structures
• High attention to detail and the discipline to sustain accuracy on detailed, repetitive work over time
• Comfort learning and navigating a highly customized CRM environment; prior Salesforce or other CRM experience is a plus but not required
• Working proficiency in Excel
• Strong written and verbal communication skills for coordinating with internal stakeholders
• Ability to work independently while managing a high volume of casework with competing priorities

Benefits

• 401(k) Matching Plan
• Medical, Dental, and Vision Plans
• 6 Paid Holidays
• Employee Assistance Program (EAP) with services like virtual counseling, financial and legal services, and life coaching
• Flexible contract opportunity with potential for continued engagement based on business needs