Data Solution Specialist

The Role Morningstar offers market data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 8am to 6pm, the data solutions specialist will provide assistance and support to our clients globally. This role will be required to be in office four days a week in Chicago office. The Responsibilities Provide customer support to all incoming client queries during your shift.Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.Investigate thoroughly all incoming queries and escalate to Level 2 where necessary.Work with senior staff to provide dedicated and specialist support to key clients.Document all actions in CRM (Salesforce)Provide regular follow-up to clients on all outstanding queries.Assist with creating documentation and knowledge sharing.Actively contribute to process improvement project work. The Requirements An understanding of financial data and global stock exchangesAbility to analyze data using ExcelExcellent written and oral communication and interpersonal skills.Excellent client service skills and a proactive approach to take ownership of issues as they arise.Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.Strong problem solving and analytical skills with high attention to detail, and excellent time management.Good understanding of market data or 1-2 years’ experience in a similar field, working with larger quantities of data.Bachelor’s degree or similar qualification in a technical or financial discipline. This role does not qualify for immigration sponsorship. We will not be considering candidates that require immigration sponsorship now or in the future for this role. Compensation And Benefits At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide: Financial Health100% 401k match up to 6% of salaryStock Ownership PotentialCompany provided life insurance - 1x salary + commissionPhysical HealthComprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coveragesAdditional medical Wellness Incentives - up to $300-$600 annualCompany-provided long- and short-term disability insuranceEmotional HealthTrust-Based Time Off6-week Paid Sabbatical Program6-Week Paid Family Caregiving LeaveCompetitive 8-24 Week Paid Parental LeaveAdoption AssistanceLeadership Coaching & Formal Mentorship OpportunitiesAnnual Flex Stipend - $1000 annually to cover personal education & well-being expenses Tuition ReimbursementSocial HealthCharitable Matching Gifts programDollars for Doers volunteer programPaid volunteering days15+ Employee Resource & Affinity Groups Total Cash Compensation Range $59,900.00-87,850.00 Inclusive of annual base salary and target incentive Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues. 001_MstarInc Morningstar Inc. Legal Entity