Data Scientist Lead - Customer Analytics

About the role

Join the Affluent, Core, and Emerging (ACE) Analytics team as a Data Scientist Lead, where you will own the analytics agenda for a strategic Consumer Banking customer pillar. You will define the roadmap, lead high-impact measurement and experimentation, and translate customer and business questions into recommendations that influence strategy, product, marketing, pricing, and distribution decisions. This role requires strong technical judgment, executive communication, and the ability to lead cross-functional partners through ambiguity while mentoring analytics talent and driving a high standard of analytical rigor.

Responsibilities

• Own the analytics roadmap for the Core Consumer Banking customer pillar, including prioritization, sequencing, delivery, and business impact
• Serve as the primary analytics partner to business, product, marketing, finance, technology, and distribution leaders
• Translate ambiguous executive questions into structured analytical plans, clear recommendations, and decision-ready narratives
• Lead analyses and experiments across growth, engagement, retention, migration, pricing, servicing, and segment strategy
• Define measurement strategies, including test design, success metrics, monitoring frameworks, readout standards, and business implications
• Develop executive-ready presentations and narratives that translate analysis into clear recommendations for senior leaders, influencing business strategy and resource allocation
• Mentor team members and establish analytical standards for methodology, governance, data quality, and storytelling

Requirements

• Master's degree in a quantitative discipline or Bachelor's degree with 6+ years of experience in Data Science, Statistics, Mathematics, Engineering, Economics, Finance, or a related field
• 6+ years of experience using SQL, Python, R, or similar tools to analyze large-scale data in modern data environments
• Expertise in statistical analysis, experimental design, A/B testing, machine learning, and measurement frameworks
• Demonstrated ability to lead an end-to-end analytics agenda, including roadmap definition, prioritization, stakeholder management, and business impact
• Strong executive communication, visualization, and presentation-development skills, including experience translating analysis into clear recommendations and decision-ready storytelling
• Ability to manage multiple high-impact projects in a fast-paced, cross-functional environment while maintaining strong analytical rigor and data integrity

Preferred Qualifications

• Experience in financial services, consumer banking, customer strategy, or related industries
• Proven track record leading a book of work that delivers actionable insights and influences business strategy
• Collaborative leadership style with the ability to mentor talent and raise the standard of team output
• Knowledge of simulation, optimization, or advanced machine learning techniques

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

The Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team powers Chase with insights to create the best customer and business outcomes.