Data Scientist / AI Engineer

About the Company

LG Electronics is a global leader in technology with a brand promise of "Life's Good," reflecting our commitment to creating innovative solutions for a better life. With over six decades of history and a presence in over 290 locations, we offer a diverse portfolio including Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," emphasizes high ethical standards, transparency, and values such as customer-value creation and people-oriented management. We foster an inclusive work environment that encourages creativity, diversity, and integrity.

About the Role

We are seeking a highly versatile Data Scientist / AI Engineer to work at the intersection of data science, AI engineering, internal product, operations, and business stakeholders. This role focuses on analyzing large-scale operational data, identifying automation and optimization opportunities, and building practical AI-powered tools to improve Contact Center and Voice of Customer operations. The ideal candidate will be strong in analytics and machine learning, comfortable building lightweight applications, integrating AI APIs, creating dashboards, and collaborating with cross-functional teams to turn ambiguous business problems into scalable solutions.

This role supports contact center operations by delivering actionable insights, automating workflows, improving efficiency, and contributing to reusable AI frameworks. A key focus is leveraging AI and call data to identify agent performance gaps, customer pain points, and process issues, translating findings into corrective actions and coaching recommendations for agents and supervisors.

Responsibilities

• Analyze contact center, customer, operational, and Voice of Customer data to identify trends, monitor KPIs, and provide actionable insights.
• Build and automate dashboards, reports, and analytics workflows using Python, SQL, BigQuery, Looker, and related tools.
• Develop AI, automation, and optimization solutions to improve contact center performance, agent productivity, quality monitoring, and customer experience.
• Build internal tools and prototypes using Python, FastAPI, APIs, and front-end technologies as needed.
• Analyze call transcripts, QA data, CRM notes, and customer feedback to identify process gaps, coaching opportunities, and improvement areas.
• Partner with business and technical stakeholders to define requirements, validate solutions, and drive adoption.
• Prepare presentations, business cases, and executive updates for analytics, AI, and automation initiatives.

Requirements

• Bachelor’s degree in Data Science, Computer Science, Statistics, Engineering, Mathematics, or a related quantitative field.
• Strong experience with Python, SQL, data analysis, automation, and dashboard/report development.
• Experience with BI tools such as Looker, Tableau, Power BI, or similar platforms.
• Knowledge of machine learning, AI APIs, LLMs, prompt engineering, or generative AI tools.
• Ability to build internal tools or prototypes using FastAPI, Flask, JavaScript, HTML/CSS, or similar technologies.
• Strong analytical, communication, and presentation skills with the ability to translate data into business recommendations.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Qualifications

• Experience with contact center, customer service, CRM, telephony, QA, chatbot/IVR, or Voice of Customer data.
• Familiarity with contact center KPIs such as AHT, SLA, FCR, CSAT, NPS, backlog, and agent utilization.
• Experience with cloud platforms, AI agents, RAG, internal copilots, workflow automation, MLOps, Git, Docker, or CI/CD.
• Experience with forecasting, optimization, workforce planning, or process improvement.

Skills

• Python, SQL, BigQuery, Looker, Excel, Java, FastAPI, Flask, REST APIs, HTML/CSS, JavaScript, LLMs, GPT APIs, NLP, machine learning, GCP/AWS, Git, Docker.

Pay

Recruiting range: $90,000—$100,000 USD

Benefits

Full-Time Employees

• No-cost employee premiums for medical, dental, vision, and prescription benefits for you and eligible dependents.
• Auto-enrollment with immediate vesting in a 401(k) Retirement Savings Plan with company matching contributions.
• Generous Paid Time Off program, including company holidays and a combined bank of paid sick and vacation time.
• Performance-based Short-Term Incentives (varies by role).
• Access to confidential mental health resources and personal fitness goal incentives.
• Family-oriented benefits such as paid parental leave and support for families with learning, social, or behavioral challenges.
• Group Rate Life and Disability Insurance.

Temporary/Contractors

• Eligible for relevant benefit programs offered through partner agencies.