Data Scientist-Agentic AI

Location: Remote

Role Overview

We are seeking a Senior Data Scientist to drive innovation in customer care through the design, development, and deployment of Agentic AI–powered analytics solutions. In this role, you will apply advanced analytics, decision science, and generative AI to build intelligent products that improve customer experiences and operational outcomes. You will help translate complex data into actionable insights, ensuring AI-driven solutions are adopted and impactful.

Responsibilities

• Apply advanced analytics, decision science, and generative AI to build intelligent products.
• Partner with Call Center Operation and Customer Experience stakeholders to solve business problems.
• Contribute to the mission to attract, retain, and enable high-performing Customer Service Representatives (CSRs).
• Simplify the customer journey and reduce avoidable call volume.
• Improve call-center efficiency through data-driven decisioning and automation.
• Translate complex data into actionable insights for stakeholders.

Requirements

• Bachelor’s degree in Mathematics, Computer Science, Engineering, Physics, or a related quantitative field.
• 3+ years of experience in advanced analytics, decision science, or applied AI/ML.
• Experience deploying analytics or AI solutions in cloud environments (GCP, AWS, or Azure).
• Strong programming skills in Python and SQL.
• Hands-on experience with LLMs, generative AI, or conversational AI frameworks such as LangChain or RAG.
• Familiarity with version control (Git) and software engineering best practices.
• Strong communication skills.

Preferred Qualifications

• Master’s degree or PhD.
• Experience building or operationalizing agentic AI systems for conversational analytics, autonomous insights, or decision support.
• Familiarity with Vertex AI and Google Cloud Platform, or equivalent enterprise AI platforms.
• Experience analyzing digital, customer interaction, or call-center data.
• Strong business acumen with a product-oriented mindset.
• Demonstrated ability to work independently while collaborating effectively in cross-functional teams.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.