Data Science Senior Associate - Digiops Analytics

Job responsibilities

• Analyze, visualize, and tell compelling stories through data about customer behaviors and digital journeys
• Increase data-informed decisions through establishing partnerships, best practices, and clear communications
• Create experiment and analytical plans to measure the customer impact of new strategies and operational improvements
• Identify opportunities to drive business outcomes through insights, objectives and key results development, and deep-dive analysis
• Collaborate with cross-functional teams to identify and prioritize initiatives that drive operational efficiencies and improve customer experience
• Promote and share successes and learnings across key stakeholders and partner teams to drive increased awareness and adoption of a journey-led approach to innovation
• Partner with the Modeling Center of Excellence and other analytics teams to support predictive modeling, machine learning, and advanced analytics projects
• Ensure data is highly governed and controlled, coordinating with Data Owner Leads as needed
• Provide consultation for the broader Data & Analytics organization as an expert in behavioral and customer journey data

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• 3+ years of experience analyzing customer experiences, digital products/usage, or in digital operations, strategy, or a related field
• Detail-oriented and structured thinker with a passion for analyzing data and providing clear actionable insights
• Ability to organize complex business problems and translate them into analytical plans, and execute with high quality
• Strong communication and presentation skills to deliver insights to executives and partner with other teams
• Proficiency with SQL
• Experience with web analytics
• Bachelor's degree required

Preferred qualifications, capabilities and skills

• Experience with analytical tools such as Copilot, Python, R, Alteryx, Tableau, and Adobe Analytics
• Experience working with big data environments (for example, Hadoop, Teradata, Snowflake)
• Experience with A/B testing
• Experience in financial services or a similar industry
• Strong slide-writing and presentation skills to deliver analytical insights

About the Team

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.