Data Science & Insights Analyst (hybrid)

About the role

As the Data Science & Insights Analyst, you'll help transform data into actionable insights that shape marketing strategy and drive growth across the National Notary Association. Partnering closely with the Sr. Manager of Data Science & Insights, you'll analyze performance, identify trends, build dashboards and forecasts, and provide recommendations that support Program Marketing, Channel & Lifecycle Marketing, Digital Experience, Customer Experience, and executive leadership.

Responsibilities

• Develop Insights through Proactive Interpretation of Sales and Marketing Reports
• Prepare and review weekly, monthly, quarterly, and annual reports for leadership, Program, Channel, and operational stakeholders with management oversight
• Interpret sales, marketing, customer, and channel performance data to identify trends, risks, opportunities, and actionable insights
• Support sales projections, forecasts, and scenario models in partnership with Program Managers, Channel Managers, and the Sr. Manager, Data Science and Insights
• Identify, track, and communicate leading performance indicators that help teams make proactive business decisions
• Support Program and Channel teams to evaluate campaign performance, customer behavior, offer performance, and growth opportunities
• Use AI-enabled tools and advanced analytics methods to support market analysis, trend identification, and performance forecasting
• Contribute to models and analytical approaches that improve targeting, channel performance, and customer engagement
• Contribute to the Expansion of the NNA's Advanced Analytics Initiatives
• Contribute to predictive modeling, segmentation, forecasting, and advanced analytics projects
• Help automate repeatable reports and dashboards for organizational stakeholders
• Support the organization and documentation of shared data sets, definitions, and reporting resources
• Partner with the Sr. Manager to improve data quality, consistency, and usability across reporting environments
• Enhance Customer Experience and Engagement Through Analytics
• Analyze customer behavior, journey, and cross-channel interaction data to identify friction points and improvement opportunities
• Support dashboards and reporting related to customer engagement, satisfaction, conversion, retention, and lifecycle performance
• Enhance Operational Efficiency Through Automation
• Identify opportunities to automate recurring reports, manual data tasks, and performance monitoring
• Support and troubleshoot automated reporting processes and dashboards
• Provide first-level support for internal stakeholders related to report access, data questions, and reporting issues
• Support Innovation and Foster Continuous Improvement
• Stay current on trends, tools, and methods in analytics, AI, data science, and marketing measurement
• Recommend improvements to reporting, forecasting, dashboarding, and analytical methods
• Contribute to a positive working environment, making this the Best Job Ever for self and others

Requirements

• Bachelor's Degree in Data Science, Statistics, Computer Science, Business Analytics, Marketing Analytics, or related field preferred; diploma or equivalent required
• 2+ years of experience in analytics, reporting, data science, business intelligence, marketing analytics, or a related field
• Strong sense of curiosity and internal motivation to learn, understand, and solve problems
• Working knowledge of spreadsheet software, such as Excel or Google Sheets
• Experience with data visualization or dashboarding tools, such as Power BI, Tableau, Looker Studio, or similar
• Familiarity with statistical analysis, forecasting, segmentation, or analytical modeling; experience with Python or R preferred
• Understanding of marketing, customer experience, sales, operations, or customer service reporting preferred
• Exposure to advanced analytics, machine learning, or AI-enabled analysis preferred
• Ability to translate data into clear findings, practical recommendations, and actionable insights for business stakeholders
• Comfortable preparing and presenting reports, findings, and recommendations to managers and cross-functional teams
• Strong collaboration skills with the ability to clarify business questions, align on definitions, and explain reporting or analysis results
• Self-starter with the ability to quickly adapt to change within a fast-paced environment
• Detail-oriented with strong critical thinking and problem-solving skills

Eligibility Requirements

• Interested candidates must submit a resume/CV to be considered
• Must be local to the Chatsworth, CA area and able to work onsite as needed
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• SALARY $75,000 -$80,000/year
• REMARKS: This job description describes the general nature and level of work performed in this position. It is not intended to include every duty, responsibility, or qualification required for the role. The Company reserves the right to revise, add, or remove duties and responsibilities as business needs change, consistent with applicable law. Applicants must meet the minimum qualifications for the position. Employees are expected to continue to meet the qualifications and perform the essential functions of their role, with or without reasonable accommodation. The Company will provide reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would create an undue hardship. When an accommodation is requested, or the need for an accommodation becomes known, the Company will engage in a timely, good-faith interactive process to identify an effective, reasonable accommodation. The Company is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions, reproductive health decision-making, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.