Data Protection Service Delivery Manager

Must Have Technical/Functional Skills

• 8+ years of overall IT experience
• 4+ years in Service Delivery Management, Security Operations, Data Protection, or Cybersecurity delivery roles
• Experience managing managed services or AMS engagements in enterprise environments
• Experience supporting global customers with multi-cloud environments
• Strong understanding of Microsoft Purview, including DLP, Information Protection, Insider Risk Management, eDiscovery, Sensitivity Labels, and Retention Policies
• Good knowledge of Netskope CASB, SWG, NPA, and Zero Trust security concepts
• Familiarity with Wiz Cloud Security Platform for cloud data protection and risk management
• Understanding of AWS, Azure, and Microsoft 365 security and compliance services
• Knowledge of data governance, data classification, data lifecycle management, and regulatory compliance requirements
• Experience managing security operations, incident management, risk mitigation, and compliance reporting
• Working knowledge of ITIL Service Management processes
• Experience leading teams of 8-15 security, DLP, or data protection professionals
• Strong stakeholder management and executive communication skills
• Experience managing SLAs, KPIs, service reviews, and operational governance
• Proven ability to manage customer escalations and drive issue resolution
• Experience in resource planning, capacity management, and workforce optimization
• Strong reporting, presentation, and dashboard preparation skills for leadership audiences
• Bachelor's degree in Engineering, Computer Science, or related discipline

Roles & Responsibilities

• Oversee daily operations related to Microsoft Purview, Netskope, and Wiz services
• Ensure all incidents, service requests, and operational tasks are completed within agreed SLAs
• Act as the primary point of contact for customer and stakeholder communications
• Conduct regular service review meetings and provide status updates to leadership
• Manage customer escalations and drive timely resolution of issues
• Monitor service performance, KPIs, and compliance metrics
• Coordinate with Security, Cloud, Infrastructure, and Compliance teams for issue resolution and project delivery
• Review and approve operational changes, maintenance activities, and major releases
• Ensure Data Loss Prevention (DLP), data classification, and data protection controls are operating effectively
• Drive continuous service improvement initiatives to enhance quality and efficiency
• Perform resource planning, workload management, and capacity forecasting
• Support hiring, onboarding, training, and mentoring of team members
• Conduct performance reviews and support employee development plans
• Review major incidents, identify root causes, and ensure corrective actions are implemented
• Ensure adherence to security policies, compliance requirements, and audit controls
• Track operational risks and drive risk mitigation activities
• Prepare and present weekly and monthly service reports, dashboards, and management updates
• Identify opportunities for automation and process optimization
• Maintain strong customer relationships and ensure high customer satisfaction

Good To Have

• Excellent communication
• Team collaboration
• Documentation and knowledge sharing
• Any Technical Certification Is Preferred

Pay

$64,000 - $95,000 a year