Data Products & Strategy Lead

About the role

The Data Product & Strategy Lead drives enterprise value by developing automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy. You will partner with others to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, use, and clinical/operational outcomes.

Responsibilities

• Partner with others to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, use, and clinical/operational outcomes.
• Define leading indicators to measure important CenterWell successes and guide continuous improvement.
• Promote scalable, reusable automation capabilities and responsible automation adoption within a regulated healthcare environment.
• Focus on working directly with CenterWell segments to uncover, shape, and advance automation opportunities that deliver measurable value.
• Apply data analysis, journey mapping, MDM and data process mapping to identify patient data, measure opportunity size, and define clear leading indicators of success.
• Guide development of automation uses cases from concept through validation, partnering with product, engineering, clinical, compliance, IT, and operational teams.
• Ensure solutions meet user needs, promote reuse of scalable AI-enabled capabilities, and refine opportunities based on performance insights and evolving priorities.

Requirements

• Experience: 5+ years in experience strategy, service design, process improvement, or automation-focused roles, with experience developing opportunities.
• Process & Analytical Expertise: Experience in process mapping (e.g., journey maps, swimlanes, value stream mapping) and using data to identify inefficiencies, measure opportunities, and define leading indicators.
• Automation & AI Exposure: Working knowledge of automation technologies (e.g., RPA, workflow orchestration, agentic automation) and familiarity with AI/ML or generative AI applications in enterprise settings.
• Healthcare Knowledge: Understanding of healthcare workflows and ecosystems, including clinical and operational processes across Home Health, Primary Care, or Pharmacy.
• Sprint Planning: Experience managing sprint planning and Program Increment (PI) planning, including backlog prioritization, agreement, dependency tracking, and delivery readiness.
• Collaboration: Ability to partner with product, engineering, clinical, compliance, and operations teams to shape and advance solutions.
• Human-Centered Design Mindset: Ability to translate user needs and challenges into scalable, experience-driven solutions.
• Communication & Influence: Strong storytelling and stakeholder management skills, with the ability to align diverse teams around opportunities and outcomes.

Qualifications

• Bachelor's degree preferred.

Skills

• Data analysis
• Journey mapping
• MDM and data process mapping
• Automation technologies (e.g., RPA, workflow orchestration, agentic automation)
• AI/ML or generative AI applications
• Healthcare workflows and ecosystems
• Process mapping
• Collaboration
• Human-centered design
• Communication and influence

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.