Data Platform Support Engineer

About the role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Summary The Data Platform Support Engineer ensures the smooth operation of enterprise data services by resolving user issues, maintaining system reliability, and supporting platform-wide data operations. This role focuses on operational support rather than pipeline development.

Responsibilities

• Serve as a Tier 2/3 support resource for data service incidents and user issues.
• Diagnose complex data access and data quality problems, collaborating with engineering teams as needed.
• Maintain user documentation, process guides, and knowledge base content.
• Provide training and onboarding support for new users of the data platform.
• Track support metrics, identify trends, and recommend improvements.
• Monitor platform performance and health dashboards.
• Communicate service disruptions, maintenance windows, and platform changes.
• Contribute to proactive monitoring and alerting strategies.
• Support change management, including planned updates and new feature rollouts.

Qualifications

• 4+ years in data operations, data support, or technical support for data platforms.
• Strong troubleshooting abilities with data tools and services.
• Customer‑centric approach with excellent communication skills.
• Security Clearance: Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position.

Pay

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $78,600—$160,200 USD.