Data Platform Enablement Analyst

Key Responsibilities

• Lead analytics user access administration across Databricks, Azure, SQL Server, and related analytics platforms.
• Partner with Infrastructure and Security teams to design, implement, and maintain secure role-based access models.
• Support governance initiatives by documenting and improving access controls, permissions structures, and operational procedures.
• Audit and maintain appropriate access levels across analytics environments.
• Serve as the primary operational point of contact for analytics users experiencing platform-related challenges.
• Investigate and coordinate resolution of issues involving data access, platform functionality, user permissions, data quality concerns, and analytics tooling.
• Support platform adoption and self-service analytics initiatives through user support and enablement activities.
• Maintain operational documentation, runbooks, support processes, and knowledge articles.
• Partner with Data Engineering, DBA, and Platform Engineering teams to troubleshoot data replication, data flow, and platform-related issues.
• Coordinate change requests and support activities impacting analytics platforms and data consumers.
• Document data flows, replication processes, and platform dependencies to improve operational efficiency and supportability.
• Assist with monitoring platform utilization and identifying opportunities for platform improvement.
• Support cloud cost monitoring, reporting, and optimization efforts across analytics platforms.
• Collaborate closely with analytics teams, engineers, infrastructure teams, and business stakeholders to gather requirements and resolve platform challenges.
• Translate technical issues and platform concepts into clear business-friendly communication.
• Support backlog management and operational prioritization activities with platform leadership.

Minimum Qualifications

• Bachelor's Degree or equivalent experience.
• 5+ years of experience in one or more of the following: Data Platform Support, Data Operations, Analytics Platform Support, Technical Business Analysis, Business Systems Analysis, Data Governance, Data Engineering Support.
• Strong SQL (5+ years) skills with experience querying and troubleshooting enterprise data environments.
• Experience supporting modern data platforms such as Databricks, SQL Server, Snowflake, Azure, or similar technologies.
• Experience investigating, troubleshooting, and coordinating resolution of technical platform issues.
• Ability to understand and document technical processes, data flows, access models, and operational procedures.
• Strong organizational skills and attention to detail.