Data Operations & Platform Support Engineer

About the role

We are seeking a highly motivated Data Operations & Platform Support Engineer to manage and support enterprise data platforms, ticket operations, and compliance initiatives. This role requires strong experience in incident management, data quality, infrastructure support, and cross-functional collaboration, ensuring high system reliability, data integrity, and operational excellence.

Location: Virginia

Responsibilities

• Manage and resolve RITM, SNOW, across multiple platforms and towers including through Jira.
• Perform timely follow-ups and coordination with cross-functional teams to ensure SLA adherence and prompt resolution of incidents.
• Execute data corrections (data fixes) and proactively identify other impacted entities to prevent recurrence.
• Handle urgent and emergency production issues with end-to-end ownership, documentation, and resolution.
• Lead and contribute to Root Cause Analysis efforts to identify systemic issues and implement long-term preventive actions.
• Ensure process compliance and maintain accurate documentation of incidents and resolutions.
• Perform Java API analysis for reported issues and work towards closure.
• Triage and analyze privacy incidents and compliance issues related to data.
• Identify root causes involving data exposure, integrity issues, or misuse.
• Perform data remediation and implement preventive controls to ensure compliance with organizational and regulatory standards.
• Collaborate with governance and compliance teams to uphold data protection policies and audit requirements.
• Support infrastructure migrations, platform upgrades, and system enhancements (e.g., Apache NiFi AMI upgrades).
• Coordinate server decommissioning and infrastructure change activities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in data operations, production support, or platform engineering.
• Strong experience with Java, Python, SQL, APIs, PySpark, ServiceNow, Jira, and ticketing workflows, Bitbucket.
• Experience with data platforms and pipelines (NiFi preferred).
• Experience with databases: RDS, PostgreSQL, DocumentDB, Snowflake.
• Experience with streaming platforms: Kafka.
• Familiarity with monitoring tools such as Datadog.
• Experience with incident management, RCA, and SLA-driven environments.
• Knowledge of data privacy and compliance requirements.

Skills

• Experience in cloud platforms (AWS/Azure), EMR, AWS Glue.
• Understanding of DevOps/SRE practices.
• Strong analytical and troubleshooting skills.
• Ability to work in a fast-paced, multi-team environment.
• Excellent communication and stakeholder management skills.

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year.
• Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• 10 paid holidays.
• Eligible for paid bereavement leave and jury duty.
• Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Medical, dental, and vision insurance for employees and their dependents residing in the US.
• Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Option to purchase additional voluntary short