Data Operations Associate, STR - Nashville, TN

About the role

STR, a division of CoStar Group, combines CoStar’s properties database with STR’s global hospitality performance data to provide a unique view of local markets. The Data Operations Associate, based in Nashville and reporting to the Manager, Data Operations, is responsible for data loading, data checking, report delivery for the benchmarking product, supporting client‑related administrative tasks such as automating and managing data feeds, facilitating data exchange between STR and clients, and ensuring accurate and timely report delivery.

Responsibilities

• Load performance data from corporate submissions, automated data feeds and manual data files.
• Perform data quality checks – research and accept/reject data; contact data providers to understand and resolve discrepancies.
• Communicate effectively and professionally with properties, clients, and industry professionals regarding STR/CoStar policies and guidelines.
• Notify the research department of any census‑related issues (room supply, open dates, etc.).
• Work with internal stakeholders to monitor and improve participation levels.
• Conduct daily, weekly, and monthly processing procedures.
• Respond to clients via email in an effective and timely manner.
• Help teams run pre‑processing checks on weekly and monthly data.
• Generate, check, and send selected reports to corporate clients and individual properties.
• Act as an internal point of contact for data‑related queries.
• Manage workflow requests and work with clients to assist in the setup of data delivery.
• Stay knowledgeable of industry trends and news that may affect the data.
• Work on various projects as needed.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Support growth in data participation.
• Maintain and deliver daily, weekly, and monthly deliverables to clients.
• Complete assigned delivery tasks with a high degree of accuracy.
• Notify the team and business when there are issues impacting delivery timelines.
• Partner with internal teams (e.g., IT, Global Data Operations) to resolve delivery issues efficiently.
• Adjust and update report setups per client requests.
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality.

Requirements

• Bachelor's degree required from an accredited, not‑for‑profit, in‑person college/university.
• Minimum of 1+ years of relevant work experience.
• A track record of commitment to prior employers.
• Data skills: creative, innovative, and analytical; strong confidence in using and manipulating quantitative performance data.
• Ability to manipulate big data sets and work with disparate data sets.
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments.
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word.
• Ability to work both independently and as part of a team.
• Experienced in dealing with urgent internal and/or external requests while maintaining turnaround times for other projects.
• History of working in a detail‑oriented role whereby attention and focus was a priority.
• Positive can‑do attitude, with willingness to learn new ways to accomplish objectives.
• Highly organized, with strong time management skills.
• Be a team player as a member of an international team.

Skills

• Basic understanding of key data points across historical, forward booking, and P&L data sets and their relevance to clients.
• Strong analytical skills and detail‑orientation.
• Self‑motivated, able to thrive in a fast‑paced, innovative environment and adapt quickly to changing situations.
• Exceptional interpersonal skills and commercial acumen.
• Ability to manage customer requests independently and deliver timely, accurate solutions.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in‑person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks