Data Operations Associate

About the Role

At Enigma, we're building a one-stop shop for data on small and medium businesses (SMBs)—the single, most reliable source of data about businesses to unlock access to capital. By engineering better data from hundreds of public and third-party sources, we aim to tell the complete story of every business, so that companies of every size can access the financial services they need to grow and thrive.

As a Data Operations Associate, you will be on the front lines helping us meet our mission of being the most reliable and accessible source of data and intelligence on small businesses. You will work closely with Enigma's Customer Success and Product teams, using your process management and data analysis skills to showcase the power of our SMB data to customers and prospects. The ideal candidate is motivated by seeking out the business value of data and gaining experience in go-to-market efforts, looking deeply into the specifics of data products, and distilling problems down to their simplest solvable core.

Responsibilities

• Fuel GTM activities at a fast-paced startup environment from an operations perspective
• Scale and manage data and onboarding operations to streamline the customer lifecycle end-to-end
• Own and lead data analysis projects, generating insights that help drive customer conversations forward
• Prepare regular reports to communicate data quality metrics and improvements to stakeholders
• Conduct thorough data quality checks to ensure accuracy, consistency, and completeness of datasets, and investigate issues
• Generate and maintain detailed documentation of data operations processes and data dictionaries
• Work hand-in-hand with the Customer Success and Product teams to inform the product roadmap and data tooling investments
• Gain experience and train in developing tools and reports using best-in-class tech stack and infrastructure
• Make an impact on Enigma's growth from day one

What Makes This Role Exciting

• Exposure: You will be situated at the cutting edge of data, GTM, and product at Enigma, with many mentorship opportunities.
• Learning opportunity: You will learn first-hand how financial institutions make crucial business decisions with our data and drive the operations to help them do so.
• Impact: You will be at the core of Enigma's customer service engine, providing value to customers starting from day one.
• Market-Changing Technology: Enigma is changing the way underwriting, risk monitoring, and marketing is done for small and medium businesses.

Requirements

• A self-starter with the ability to manage multiple tasks and prioritize effectively
• Strong analytical and quantitative skills, with the ability to extract, manipulate, and analyze data with a keen eye for detail
• Proficiency in one or two data wrangling tools for tabular data, including SQL
• Strong business intuition to make sense of complex business data
• Project management experience owning complex, custom deliverables and onboarding workflows end-to-end
• Passion for data-driven decision-making and an eagerness to learn and adapt to new technologies and tools
• Excellent written and verbal communication skills, with the ability to work collaboratively in a team environment and communicate effectively with both technical and non-technical stakeholders
• Curious, coachable, reliable, and driven for growth

Bonus Points

• An undergraduate degree in engineering, statistics, or a data-related field
• Prior experience in data analytics, data operations, or business analytics positions
• Prior experience with data products and/or a strong understanding of machine learning concepts
• Familiarity with the world of enterprise software, data-as-a-service, or business intelligence tools
• 0-2 years of experience working with data

About Us

At Enigma, we're building the single, most reliable source of data on businesses to power the future of financial services. Our core values—generosity, curiosity, ingenuity, and drive—guide everything we do, from how we make our most important product decisions to how we work with and support one another on a daily basis. We're a team of curious, driven individuals with diverse backgrounds and skills, united by our passion for engineering deeper understanding through data.

Pay

Salary Range: $80,000–$150,000. We pride ourselves on paying competitively for our size and industry. Salary is one piece of a total Enigma compensation package that includes additional benefits and opportunities. All of our compensation packages include equity because we believe 100% of Enigma employees should have the option to purchase ownership in the company and benefit from the value we're creating together.