Data Monitor

About the role

Volunteers of America Los Angeles (VOALA) is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation.

The Continuous Quality Improvement (CQI) Department supports VOALA programs through data collection and validation, identifying and analyzing strengths and problems, and supporting the Evaluation Department and Programs as they implement and update best practices. The CQI Department works with all VOALA programs to ensure hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals, striving to ensure all programs are "audit-ready."

The Data Monitor will review data collected for clients accessing various residential programs of VOALA. Duties may be handled in conjunction with Funder staff and Program staff where applicable.

Responsibilities

• Review and validate data entries for accuracy, consistency, and completeness across various systems or reports.
• Identify and correct data discrepancies, errors, or omissions in collaboration with data entry staff or program teams.
• Ensure compliance with organizational data standards, policies, KPIs, and regulatory requirements.
• Maintain documentation of data review processes, findings, and corrective actions.
• Support data quality audits and assist in preparing reports and KPIs for internal and external stakeholders.
• Collaborate with analysts and program staff to improve data collection tools and workflows.
• Provide feedback and training to staff on data quality best practices.
• Monitor data trends and flag potential issues for further investigation.
• Assist in the development and refinement of data review protocols and checklists.
• Perform other duties as required (subject to change based on organizational needs).

Requirements

• Associate or Bachelor's degree in Data Management, Public Administration, Social Sciences, or a related field (Bachelor's degree preferred).
• 1 year of experience in data review, quality assurance, or administrative support.
• Must be able to pass a fingerprint clearance, background check (including criminal history), personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients, as VOALA serves clients experiencing homelessness, mental illness, substance abuse, recent incarceration, and other challenges.
• Familiarity with HMIS, Adsystech, and/or Clarity programs (preferred).

Essential ability acknowledgement

This position requires the ability to work and deal with difficult, uncooperative, and potentially aggressive clients, as VOALA serves the neediest populations in programs that may include clients with homelessness, mental illness, substance abuse, recent release from incarceration, and other challenges.

Mandated reporter

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Pay

$24.84 – $26.15 per hour.

Benefits

VOALA offers competitive medical, dental, vision, and retirement benefits.