Data Manager, CCC

Core Responsibilities

• Source, integrate, and validate data from multiple systems (e.g., policy administration, telephony, AMS, marketing/campaign tools, analytics platforms, etc.) to create a complete and reliable view of operational and sales performance.
• Develop and maintain sales performance dashboards and reports that track key measures such as new business, premium growth, retention, close rates, pipeline conversion, and product mix by segment, channel, and partner.
• Create and refine agency/partner scorecards that combine operational metrics (service levels, call handling, turnaround times) with sales and relationship metrics (production, retention, growth, cross-sell/up-sell penetration, quality indicators) to support performance management and strategic discussions.
• Analyze metrics to identify improvement opportunities and support business objectives.
• Coordinate with stakeholders to define, document, and regularly review required metrics, dashboards, and reporting formats.
• Streamline reporting processes to eliminate duplication, ensure clarity, and provide actionable insights for leaders and stakeholders.
• Use client, policy, and interaction data to identify white space and cross-sell/up-sell opportunities (e.g., coverage gaps, bundling, multi-product households) and translate these into actionable prospect lists or insights that can be executed on.
• Partner with key stakeholders to define campaign objectives and KPIs, measure campaign effectiveness, and deliver clear insights and recommendations for optimizing targeting, messaging, and channel strategy.
• Refined KPIs and develop advanced business reports, especially for the premier segment and campaign effectiveness tracking.
• Support performance and incentive planning by providing accurate, timely data and analytics on sales activity, agency performance, and campaign outcomes.
• Ensure data quality, consistency, and standardization; partner with technology and data teams to address data issues, define data standards, and improve data capture where needed.
• Manage multiple initiatives simultaneously, demonstrating strong management and prioritization skills.

Qualifications

• Bachelor’s degree or equivalent experience in a quantitative field (e.g., mathematics, actuarial science, statistics, data analysis, business analytics).
• 5+ years in data management, analytics, or reporting, including experience in sales and insurance operations; prior exposure to sales performance, campaign analytics, or distribution/agency reporting is strongly preferred.
• Advanced skills in data analysis tools (e.g., SQL, Excel) and dashboard/reporting platforms (e.g., Tableau, Power BI, Google Data Studio); familiarity with CCC, Chubb Insurance Solutions (CISA), and contact center, agency management metrics & platforms (e.g., CXOne, EPIC, Qlik Sense) is a plus.
• Proven ability to define, track, and analyze KPIs; conduct needs analysis, ROI planning, and process streamlining to drive measurable business improvements.
• Exposure to business intelligence, data visualization, and performance management systems.
• Excellent communication, organizational, and documentation skills; able to present complex analytical findings and concepts in a clear, concise manner to non-technical audiences, including Operations, and Sales & Distribution leaders.
• Strong analytical, problem-solving, and adaptability skills; able to work independently and collaboratively in changing environments, manage competing priorities, and deliver high-quality outputs under time constraints.

Pay

The pay range for the role is $103,400 to $126,000. The specific offer will depend on an applicant's skills and other factors.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.