Data Intake Operator

About the role

CGI is seeking a Data Intake Operator II to support critical data processing and operational activities within a fast-paced production environment. This role is responsible for processing, validating, monitoring, and supporting data exchanges between internal systems and external clients while ensuring compliance with established service level agreements and data quality standards.

Responsibilities

• Process and monitor inbound and outbound data files while meeting established service level agreements
• Review, analyze, and validate data files to ensure compliance with data quality and formatting standards
• Identify, troubleshoot, and resolve production processing issues and data exceptions
• Support data exchange activities with external clients, including account setup and technical assistance
• Conduct user acceptance testing and system validation activities for operational enhancements and code changes
• Collaborate with data integrity, operations, and technical teams to ensure timely and accurate processing
• Maintain confidentiality and safeguard sensitive information in accordance with organizational policies
• Identify process improvement opportunities and recommend operational efficiencies

Requirements

• 1+ year of experience in a customer facing or operations focused environment
• Experience working with data files, file validation, or data processing operations
• Working knowledge of SQL query creation, review, or troubleshooting
• Proficiency with Microsoft Office Suite, including Excel
• Knowledge of file transfer technologies, file systems, and data exchange processes
• Strong analytical, problem-solving, and critical thinking skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently and collaboratively in a fast-paced environment with changing priorities

Qualifications

• To be successful in this role, candidates should have:
• Experience supporting higher education, student loan, or financial services environments
• Experience with SFTP, SSH, and secure file transfer processes
• Bilingual Spanish language skills
• Experience providing technical support via phone and email
• Demonstrated ability to remain effective under pressure
• Knowledge of data quality, compliance reporting, or operational controls

Preferred Qualifications

• Experience with UNIX or Linux based environments
• Associate degree or equivalent combination of education, experience, and military service

Other Information

To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $38,800.00 - $70,800.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation, Comprehensive insurance options, Matching contributions through the 401(k) plan and the share purchase plan, Paid time off for vacation, holidays, and sick time, Paid parental leave, Learning opportunities and tuition assistance, Wellness and Well-being programs.