Data Entry - Full-Time
val's services · San Antonio, TX · 2 mo ago
AdministrativeFull-time
About the role
Support contact center workforce management by utilizing tools to monitor and optimize staff requirements, schedule efficiency, and time off.
Responsibilities
- Provide guidance to front-line employees on scheduling and time off processes
- Monitor contact center trends to enhance performance
- Ensure key metrics are met
- Use workforce management tools
- Support scheduling processes
- Monitor performance trends
- Assist contact center staff to improve operational efficiency
Requirements
- Minimum 2 years of data entry experience
- Calendar or scheduling proficiency
- Strong verbal and written communication skills
- Experience with NICE or similar platforms is a plus
- Workforce management experience in a contact center setting is a plus