Data Entry/Customer Service Representative (FT)

Responsibilities

• Directly support designated outside field representative(s).
• Directly support clients and their existing accounts.
• Process incoming orders into online system (SAGE 100).
• Follow up on processed orders.
• Provide quotations to outside sales representatives/clients in a timely fashion.
• Respond swiftly and courteously to customer complaints or inquiries.
• Capture customer information, including addresses and phone numbers, to ensure effective order delivery and for future follow-up.
• Build a relationship with customers through friendly, engaging communication and excellent customer service.
• Be able to effectively communicate order requirements to other departments in-house (assembly, shipping, etc.).
• Effectively communicate status of order/quotations to the Management Team.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent required.
• Experience as a Customer Service/inside Sales Representative (preferred).
• At least 2 years Customer Service Experience.
• Strong computer skills including Microsoft Office.
• Strong decision making and problem-solving skills.
• Excellent verbal and written communication skills and telephone manner.
• Sage 100 experience helpful.

Benefits

• Full benefits package including Medical, Dental, Vision, 401K with match, company paid Life Insurance, STD, LTD.
• 2 weeks' vacation (after completing your introductory period) personal, sick, and much more.