Data Entry Clerk - Billing II

Responsibilities

• Research, obtains and enters missing information/demographics for completion of accessions.
• Conducts data entry for completion of accessions.
• Demonstrates competency in eligibility, billing and receivable systems and associated applications.
• Educates external customers on how to provide complete billing information and avoid additional contacts for information.
• Informs customers of billing problems/issue findings and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
• Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
• Responds to account inquires through written correspondences if unable to resolve via phone.
• Handles sensitive client and patient interactions.
• Maintains timely, accurate documentation for all appropriate transactions.
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
• Reports problems, errors, and denial trends to management including PHI breaches.
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
• Other duties and tasks as required/cross functional training.

Qualifications

• High School Diploma / GED (or higher)
• 2+ years of recent work experience in high volume data entry (preferably medical field)
• Maintains a satisfactory level of quality and productivity per department standards.
• 1+ years of working experience with Microsoft Tools including Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
• Able to use remote meeting/learning applications including instant messaging and video conferencing.
• Required to have a dedicated work area established that is free from distractions and provides information privacy.
• Must live in a location that can receive high-speed internet connection or leverage an existing high-speed internet service.
• Able to use remote meeting/learning applications including instant messaging and video conferencing.
• Maintain compliance and HIPAA regulations at all times.
• Typing speed of at least 50+ WPM
• Able to use 10 Key.
• Able to adapt to changes
• Preferred Qualifications:
• High School Diploma / GED (or higher)
• Healthcare background with medical terminology familiarity of clinical issues
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills
• Experience using dual screens with multiple applications at one time.
• Soft Skills:
• Excellent communication skills
• Excellent attention to detail
• Good organizational skills
• Able to work independently and as part of a team.

About the Role

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Quest is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.