Data Entry Associate

Scope of Responsibilities

• Works under direct supervision.
• Follows standard procedures to accomplish assigned tasks.
• May assist in orienting and training employees.

Job Summary

Responsible for all aspects related to entering of medication orders.

Responsibilities

• Responsible for accurate data entry of incoming prescriptions.
• Responsible for accurate selecting billing and shipping methods for incoming patient orders.
• Provides customer service coverage for incoming calls and directs calls to appropriate staff.
• Resolves customer service issues to ensure member satisfaction.
• Works with members to provide resolution to payment related issues on accounts/orders.
• Maintains and keeps reasonable production as determined by supervisor.
• May assist in orienting and training new employees.
• Completes all mandatory and regulatory training programs.
• Performs other duties as assigned.

Qualifications

• Attendance Requirements: Must be available, and on-time for scheduled work shifts. Must be able to work nights and weekends as required.
• Educational Requirements: Minimum: High School Diploma or GED. Preferred: Pharmacy technician or related certification.
• Experience: Experience in a customer service related field.
• Job Skill Requirements: Broad knowledge of medications, physician orders, and pharmacy systems. Strong communication skills. Outstanding customer service skills. Excellent organization skills. Ability to multitask and prioritize. Excellent computer and keyboarding skills.

Compensation

$15.50 - $16.36 an hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.