Data Center Technician - West Jordan, UT

Responsibilities

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support
• Confirm hardware issues are fixed after on-site fixes are completed
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues
• May be required for on-call after hours
• Effectively utilizes the ticket management system

Requirements

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Knowledge of RAID controller and configuration (a plus)
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task
• Must be able to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable
• Must have good organization, interpersonal, and time management skills
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc

Qualifications

• High School/GED

Skills

• Remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Effective communication with customers, technicians and vendors
• Hardware from multiple vendors
• Ticketing system: Remedy, ServiceNow, etc.
• RAID controller and configuration (a plus)
• Written and oral fluency in English
• Multi-tasking
• Adaptability to changing priorities, conditions, and circumstances
• Punctuality and reliability
• Organization, interpersonal, and time management skills
• Standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc

Benefits

Auto req ID 477791BR

Pay

Not specified

Schedule

Not specified

Benefits

Not specified