Data Center Technician, Southeast Region, Military & Veterans Encouraged

About the role

This is a regional pooling requisition for the Southeast region, covering data center sites across VA, GA, MS, and NC. Candidates may be considered for roles at any active or upcoming data center location within these states, based on business need. Ability to travel to or relocate within the region may be required.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, and troubleshooting network issues
• Responding to operational incidents that impact service availability, escalating to senior technicians and management as needed
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on analysis of operational issues
• Helping to train and onboard new team members
• Maintaining service level agreements through proactive issue detection and reporting

Requirements

• 1+ years of computer/server hardware troubleshooting or related IT experience
• High school diploma or equivalent
• Ability to travel to or commute between data center locations as needed (over 50 miles or less, based on business needs)
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Willingness to work a flexible schedule including weekends, nights, and holidays
• Must have a reliable personal vehicle and valid driver's license to travel within the regional work area

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Work in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Preferred Qualifications

• Knowledge of network design, protocols, and Layer 1/2 troubleshooting
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or equivalent experience
• Experience managing work and priorities through a ticketing system
• Experience in a data center or other critical environment

Benefits

• Starting Day 1: Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, 401(k) matching
• Lump sum stipend provided to eligible candidates who relocate for this position

Learn more about our benefits at Amazon Benefits.

Pay

Starting pay for this position ranges from $27.98 to $48.99 USD hourly, based on experience, qualifications, and location.