Data Center Technician - Nights

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Physical Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• Ability to work on a flexible schedule including days, nights, and/or weekends
• Having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

Basic Qualifications

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience

Preferred Qualifications

• Experience managing work and priorities through a ticketing system
• Experience working in a Data Center environment
• An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols and layer 1/2 troubleshooting

Pay & Benefits

• Starting pay range: $27.00 - $48.00 USD hourly (final starting pay based on factors including experience, qualifications, and location)
• Starting Day 1 of employment: EAP, Mental Health Support, Medical Advice Line, 401(k) matching
• Lump sum stipend provided to eligible candidates who relocate for this position

Schedule

• This role supports data centers in various operational stages and operates 24/7
• Required to work shift work that will include days/nights/weekends/holidays
• Shifts longer than 8 hours to support 24/7 operations
• Traveling within and outside of the regional work area is required
• The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

NOTE: DX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).