Data Center Technician I

Daily Job Duties

• Hardware installation and decommission of enterprise servers and cabling infrastructure.
• Fix and repair of data center hardware and networking infrastructure within Service Level Agreements (SLA).
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Landing racks, cabling, power up and handoff of servers to internal provisioning teams.
• Documentation of activities and strict alignment to SOP’s Inventory process: Receive, track, and ship data center equipment as needed.
• Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.
• Understand, interpret, and alignment to local site requirements.
• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
• Provide on-call emergency support at pre-determined times.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Support and receive direction from senior team members.

Requirements

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Must be able to lift up to 50 lbs.
• Must be able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates. Includes weekends and holidays.
• Willing to work nights and weekends.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Good computer skills.
• Able to lift boxes and move palletized equipment consistently throughout the day.
• Previous inventory and organization experience preferred.
• Familiarity with 5S, Slack and any exposure to mainstream ticketing systems is a plus.

Qualifications

• Monitor the fundamental server/network capacity.
• Determine the characteristics of a problem and either resolve the problem immediately and/or record, escalate, and track the problem through to closure and to the customer's satisfaction.

Paid Benefits

• Hiring Range in USD from $24.62 - $48.03 per hour; from: $51,200 - $99,900 per year.
• Comprehensive benefits package which includes medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care, flexible spending accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, paid sick leave, adoption assistance, employee stock purchase plan, financial planning and group legal, and voluntary benefits including auto, homeowner and pet insurance.