Data Center Technician, DCC Communities

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: This role is located in an AWS GovCloud region in Oregon (OR). Effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States). A lump sum stipend will be provided to eligible candidates who relocate for this position.

About the role

As a Data Center Technician, you will maintain the operational heartbeat of AWS’s global cloud infrastructure. You’ll work in a 24/7 environment, collaborating with teams to ensure seamless data center operations that power millions of businesses worldwide. Work prioritization, organizational skills, effective communication, and quick reaction times are critical to success. Travel within and outside the regional work area is required.

Responsibilities

• Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues
• Respond to operational incidents that impact service availability, escalating to senior technicians and management as needed
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on-call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help train and onboard new team members
• Take ownership of technical issues, solve problems at their root, and maintain service level agreements through proactive issue detection and reporting

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Work in cramped and/or elevated locations
• Bend, lift, stretch, and reach
• Stand and walk for up to 8+ hours a day
• Ascend and descend ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• Reliable personal vehicle and valid driver’s license to travel within the regional work area (company transportation not provided)
• Work shift work that may include days, nights, weekends, and holidays

Qualifications

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience working in a Data Center environment
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols, and layer 1/2 troubleshooting

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at hiring.amazon.com/why-amazon/benefits.

Pay

• USA, NC, Charlotte: $27.98 - $48.99 USD hourly
• USA, NC, Hamlet: $27.98 - $48.99 USD hourly

About The Team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.