Data Center Technician, DCC Communities

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

A day in the life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting

Basic qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience
• Work a flexible schedule including weekends, nights, and holidays
• High School or equivalent diploma

Preferred qualifications

• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience in a data center or other critical environment
• Experience managing work and priorities through a ticketing system

Schedule and physical requirements

• This position may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers.
• You will be required to work shift work that will include days/nights/weekends/holidays.
• This team works in an environment that operates 24/7.
• Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

Pay

USA, OH, HILLIARD - 27.00 - 48.00 USD hourly. Final starting pay will be based on factors including experience, qualifications, and location.

Note: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered. If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).