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Data Center Technician, CLT DCO

Amazon Web Services (AWS) · Hamlet, NC · Yesterday
Information TechnologyFull-time

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

  • Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services

  • Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

  • Performing on-call duties and participating in scheduled maintenance and change management activities

  • Contributing to documentation and process improvement initiatives based on your analysis of operational issues

  • Helping to interview, train and onboard new team members

Requirements

  • Lifting and moving material up to 40 pounds each

  • Working in cramped and/or elevated locations

  • Bending, lifting, stretching, and reaching

  • Standing and walking for up to 8+ hours a day

  • Ascending and descending ladders, stairs, and gangways safely and without limitation

Qualifications

  • Ability to travel to or commute to data center locations as needed

  • Work a flexible schedule including weekends, nights, and holidays

  • High school or equivalent diploma

  • Knowledge of network design, protocols and Layer 1/2 troubleshooting

  • Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)

  • Experience in a data center or other critical environment

Skills

  • Strong aptitude for troubleshooting and problem solving

  • Proactive issue detection and reporting

  • Process innovation

Benefits

  • EAP, Mental Health Support, Medical Advice Line

  • 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

USA, NC, HAMLET - 27.00 - 48.00 USD hourly

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