Data Center Technician, CLT DCO

Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

About the role

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Requirements

• Physical Requirements: Lifting and moving material up to 40 pounds each, Working in cramped and/or elevated locations, Bending, lifting, stretching, and reaching, Standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely and without limitation, Work in an industrial environment, Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Qualifications

• Basic Qualifications: 2+ years of computer hardware troubleshooting and repair experience, 1+ years of computer networking experience, High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Benefits

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Pay

Salary range for this role: $60,000 - $90,000 annually

Schedule

Work schedule may not be a standard work week. Specific days and hours may vary depending on specific site and/or schedule needs.