Data Center Technician, CLT DCO

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

Essential Requirements

• Ability to travel to or commute to data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Basic Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience
• Work a flexible schedule including weekends, nights, and holidays
• A high school or equivalent diploma

Preferred Qualifications

• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• An associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience in a data center or other critical environment