Data Center Technician

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.
• Supports all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
• Collaborates with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
• Works on the most challenging problems, with thousands of variables impacting the supply chain.

Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
• Work a flexible schedule including weekends, nights, and holidays.
• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) preferred.
• Industry standard certifications (CompTIA, CCENT, Network+) preferred.
• Understanding of Linux or similar operating systems preferred.
• Experience in a data center or other critical environment preferred.
• Experience training and onboarding of new team members preferred.

Skills

• Technical abilities leading to the resolution of technical issues brought by the customer base.
• Problem-solving skills, including troubleshooting and repair of hardware and network issues.
• Proactive issue detection and reporting to maintain service level agreements.
• Process innovation to improve effectiveness.

Benefits

• Lump sum stipend will be provided to eligible candidates who relocate for this position.

Pay

• Salary range: $80,000 - $120,000 annually.

Schedule

• Shift work that includes days/nights/weekends/holidays.