Data Center Technician - Ashburn / Reston

About the role

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers.

Ericsson Inc. does not sponsor U.S work authorizations for this job position, including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Responsibilities

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Requirements

• Team lead experience.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.
• Physical requirements: Ability to lift and move equipment up to 50 lbs. Comfortable working at heights and in varying environmental conditions.

Benefits

• Competitive package to help with individual needs and goals.
• Short-Term Variable Compensation Plan with opportunity for an annual bonus.
• Excellent health benefits, including choice of three medical plan options and a dental plan option.
• Company credits towards medical and dental premiums for employees and eligible covered dependents.
• 401(k) Plan with automatic 3% company contribution and matching contributions.
• Company credits towards basic life insurance, basic accidental death and dismemberment coverage, short-term and long-term disability coverage.
• Option to participate in Ericsson’s Stock Purchase Plan.
• Paid time off, including minimum 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Additional company-paid benefits, such as financial wellness programs, educational assistance, matching gifts, and recognition programs.