Data Center Technician 2- Production Services

About the role

The Data Center Technician II / Production Services Analyst II is responsible for monitoring, supporting, and maintaining mainframe and distributed production environments. This role helps ensure the successful execution of batch cycles, supports application teams, assists with issue resolution, and maintains operational documentation.

Responsibilities

• Monitor and manage batch processing cycles across multiple LPARs and distributed platforms using automated scheduling tools.
• Identify, troubleshoot, and resolve batch job failures (abends) in a timely manner, escalating issues to appropriate support teams as needed.
• Monitor mainframe production environments for abnormal system messages, performance issues, and operational disruptions.
• Support daily distributed processing activities through scheduling interfaces and ensure successful job execution.
• Create, update, document, and resolve incident tickets with accurate and detailed information in accordance with established procedures.
• Aid application development and support teams by processing operational requests and assigning Fire IDs/access as required.
• Validate that production jobs and batch cycles are correctly scheduled, loaded, and executed.
• Verify batch cycle dates and ensure production schedules are accurate and communicated to stakeholders.
• Maintain and update operational procedures, runbooks, and departmental documentation to ensure accuracy and consistency.

Qualifications

• Some experience supporting mainframe and/or distributed production environments.
• Basic knowledge of batch processing, job scheduling, and production support operations.
• Familiarity with incident management and ticketing systems.
• Exposure to mainframe operating environments, multiple LPARs, and automated scheduling tools is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to prioritize workload and respond effectively in a production environment.
• Strong verbal and written communication skills.
• Attention to detail and commitment to following established procedures.

Preferred Qualifications

• Exposure to JCL (Job Control Language).
• Experience with enterprise scheduling tools such as Control-M, CA-7, AutoSys, or similar platforms.
• Familiarity with ITIL processes and incident management practices.
• Prior internship, academic, military, or professional experience in a data center, operations support, or production services environment.

Benefits

• Day one health, dental, and vision insurance.
• 401(k) Plan with competitive employer match.
• Vacation, sick, holiday and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account & Health Savings Account.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.

Our Benefits

At Primerica, we provide a comprehensive benefits package designed to support your well-being and financial security. Our benefits include:

• Day one health, dental, and vision insurance.
• 401(k) Plan with competitive employer match.
• Vacation, sick, holiday and volunteer time off.
• Life and disability insurance.
• Flexible Spending Account & Health Savings Account.
• Tuition reimbursement.
• Company-sponsored social and philanthropy events.

Equal Opportunity Employer

Primerica, Inc., and its subsidiaries are committed to being an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.