Data Center Supervisor II - Support - Overnight M-F 8:00PM-4:30AM

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

About the role

Supervises and coordinates activities of department supervisors, material handlers, department team leads, and workers engaged in shipping, receiving, inspecting, storing, issuing, delivering, and maintaining records for a variety of materials, equipment, and supplies. Forecasts and schedules all Support department activity with the client and other supporting contracting agencies. Provides management and clients with real-time information on work in progress and any active work stoppages that affect Service Level Agreements.

Responsibilities

• Oversees all Support Department supervisors.
• Schedules material, training, and readiness for Support team functionality including standard builds, decommissions, rack moves, Starburst builds, and sub-week server builds.
• Compiles special or routine reports for all Support department-related activity for management regarding financial or operational matters of assigned area and multiple shifts.
• Primary escalation point for any damage, quality, safety, or performance-related issues within the Support Department.
• Analyzes various customer-provided forecasts to align with the local client Hardware Operations team to determine priorities, assignments, and work methods required to meet schedules, utilizing knowledge of shipping procedures, routes, and rates.
• Oversees, organizes, and coordinates the annual inventory process.
• Analyzes delivery and shipment history to resolve discrepancies between stock control records and inventory on hand; accountable for accurate, up-to-date records and stock.
• Ensures adequate safety measures are followed to protect client property and personnel.
• Inspects inbound material and escalates quality issues found during receipt inspection and prior to build activities.
• Advises subordinates with questions or problems in any aspect of work activities.
• Organizes layout of workstations, material storage areas, tools, and coordinates with other vendors for usage of shared spaces.
• Monitors work and client troubleshooting software for work stoppages and examines records for accuracy, neatness, and conformance to policies and procedures.
• Participates in ordering of stock items to replenish levels.
• Ensures standardization of all Support department activities and processes across all shifts and server platforms.

Deliverables

• Recommends and implements new or changes to procedures to improve efficiency.
• Final quality control for Support department activity prior to handoff to client.
• Provides feedback to clients on work in progress and estimated project completion dates.
• Trains Support Department supervisors, team leads, and associates in server installation, tool usage, fiber handling, and tray population best practices.

Requirements

• Bachelor’s degree or equivalent is required.
• Generally prefer 3-6 years’ experience in material handling operations, with at least 3 years supervisory experience in Data Center Support Operations.
• Must be capable of performing all essential functions with or without a reasonable accommodation.
• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Skills

This is a senior-level supervisory position. Solid interpersonal and analytical skills are required.

Pay

For this position, the expected base pay range is $80,000.00 – $90,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Schedule

Overnight shift: Monday through Friday, 8:00 PM to 4:30 AM.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.