Data Center Service Manager

About the role

Peterson partners with customers to build the future, with a 90‑year legacy of shaping communities through infrastructure, backup power, fire‑fighting, events, and logistics. The family‑oriented culture emphasizes safety, winning, growth, and professional achievement. Peterson offers competitive wages, generous benefits, and promotional opportunities within a family‑owned business. The Data Center Service Manager position is based in Hillsboro, OR and provides leadership and operational oversight for nationwide data center service operations.

Responsibilities

• Provide direction and leadership to Data Center Service Supervisors, On‑Site Service Supervisors, Field Technicians, and Service Administrators locally and throughout the United States to ensure customer needs are met.
• Collaborate and partner with the Mission Critical Sales Team to achieve mutual goals for the customer base.
• Develop and maintain close relationships with other Caterpillar dealers to ensure support of data center projects.
• Liaise and develop relationships with Caterpillar Global Account Management Team.
• Operate as a profit center within the company mission statement; develop and monitor budget, control costs, reduce expenses, and encourage submission of cost‑improvement ideas.
• Maintain good customer relations; intercede to help resolve problems, enhance relations, and assist with warranty claims as needed.
• Oversee work order closing process; periodically review work orders for accuracy, completeness, and appropriateness of parts and labor.
• Supplement marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible.
• Conduct safety meetings, accident investigations, and train department personnel on safe work procedures.
• Maintain and ensure safe and healthful working conditions per safety programs; ensure compliance with environmental regulations per hazardous materials and environmental protection programs.
• Maintain liaison with parts management and communicate frequently with other area managers.
• Oversee accomplishment of service administration functions and maintenance of files and records; maintain control over online systems; keep adequate stock of office and promotional supplies.
• Oversee and approve timecards daily; ensure time is reviewed and approved at the end of each pay period.
• Communicate with customers concerning service activities: reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations.
• Verify customer credit and payment requirements prior to initiating work orders.
• Coordinate parts ordering and delivery as needed.
• Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
• Keep current on technical aspects of service, repair, and modification procedures for all brands and models serviced by the department.
• Keep current on relevant company and Caterpillar policies and procedures.
• Provide technical support and assistance for department activities, including failure analysis.
• Provide on‑the‑job technical training to department technicians as needed and schedule formal training activities.
• Oversee the inventory and maintenance of department tools, equipment, and supplies.
• Monitor department equipment and vehicle conditions to ensure they remain in good working order.
• Travel up to 50% of the time throughout the United States to visit job sites and attend meetings, conferences, and seminars; operate company or personal vehicle as needed.

Qualifications

• Associate’s degree from an accredited college or vocational/technical school in Diesel Technology, and a minimum of seven (7) years of directly related experience in equipment service, preferably in the electrical power generation industry; or an equivalent combination of education and work experience.
• Supervisory experience required.
• Must maintain a valid driver’s license with a satisfactory driving record.

Benefits

• Competitive wages
• Generous benefits
• Promotional opportunities
• Family‑owned and operated business environment

Schedule

Travel up to 50% of the time throughout the United States.