Data Center Scheduler & Dispatcher

What You Will Do

• Receive and schedule customer calls for service.
• Manage the schedule of assigned technicians and mechanics.
• Ensure schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
• Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
• Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How You Will Do It

• Receive customer requests for unscheduled or scheduled service.
• Coordinate labor scheduling to align technicians to the appropriate customer and service needs.
• Communicate the action plan and services to be provided directly to the customer.
• Ensure work has been performed to the customer's expectations and perform follow-up with the customer, as needed.
• Answer any customer inquiries and resolve or escalate customer issues, as appropriate.
• Debrief activities daily.
• Ensure Technicians are provided with daily schedules.
• Maintain consistent communication with assigned Technicians.
• Follow up on activities to ensure completion in an established timeframe.
• Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NexGen.
• Manage Scheduled Service Visits – on time.
• Support parts ordering/PO creation.
• Support start-up.
• Confirm customer PO.
• Manage WIP.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles.
• Attend weekly planning/scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Perform other duties and administrative activities as assigned.

Requirements

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred Qualifications

• Associate degree.
• Experience and/or basic project accounting or costing principles.

Pay

Hiring hourly range: $26.06 - 35.79 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)