Data Center Program Manager-Systems Implementation, Global Procore Program

Key job responsibilities

• Managing existing and new system configuration of a third-party construction management software, providing support to global internal and external system users.
• Acting as SME on capabilities of the construction management software.
• Working with global teams to implement systems and process improvements.
• Utilizing team metrics to identify pinch points within current processes and implement solutions to address efficiency issues.
• Working closely and effectively with the third-party software company to manage overall performance, including the identification, communication, documentation, implementation, and resolution of system related issues and enhancements.
• Scoping and driving implementation of feature enhancements or improvements.
• Providing primary point of contact and ownership of ongoing system implementation and functionality.
• Developing, managing and reporting on system policies and compliance.
• Creating and supporting large scale, cross company technical innovations/solutions for complex business problems.
• Guiding and influencing people and processes in pursuit of the teams’ goals and objectives.
• Driving continuous improvements and documenting best practices post launch.
• Monitoring user adoption post-training / implementation and own user satisfaction.

Basic Qualifications

• 5+ years of program or project management experience
• Bachelor’s degree or above in construction management, engineering, or a related field (or equivalent experience).
• Experience working with construction management, project management, commissioning, systems administration, site reliability engineering, systems engineering, or enterprise product management.
• Experience with the full lifecycle of a software launch including configuration, user management, and issue resolution or significant experience with portions of the lifecycle.
• Experience communicating with users, other technical teams, and management to collect requirements, describe product features, and technical designs
• Experience collaborating with cross-functional teams
• Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences, operate effectively in ambiguous environments, and manage multiple competing priorities.
• High ownership, biased for action, and earn trust.

Preferred Qualifications

• 7+ years of highly scalable systems experience. Experience in a technology company environment with experience administering Procore or similar construction management software (SaaS), including system integrations (APIs, data syncs) and familiarity with the software implementation lifecycle.
• Experience in data center or mission critical design and/or construction environments.
• Experience working in a complex corporate environment with significant dependencies with teams outside of immediate reporting chains.
• Drive to proactively and continually deepen your level of technical depth on data center design, construction and industry practices.
• Procore Certified Professional or equivalent construction management software certification.
• Experience working with external vendors/partners to manage platform performance, issue resolution, and feature requests within complex corporate environments with significant cross-team dependencies.