Data Center Orientation Program Manager

About the role

Amazon Web Services (AWS) is one of Amazon's fastest growing businesses, serving millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology, and powering the developers who are building the next generation of leading global firms. We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and orientation for new builders who work in AWS Data Centers. In this role, you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with instruction management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This position will innovate how we design, build, deliver, and measure onboarding and orientation, which will improve the experience for new AWS Data Center Community builders around the world.

Location: Primary stationing will be within Reno, NV area. The person hired for this role will be responsible for new hire onboarding across the region they are located in. Frequent travel may be required to collaborate with local business leadership teams.

Responsibilities

• Deeply involved in design of the onboarding and learning systems.
• Manage complex onboarding initiatives, deliver critical solutions, drive significant improvements, and deploy new mechanisms.
• Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding activities.
• Define, organize, and manage the scheduling, logistics, and administration of locally and globally planned virtual and in-person instructor led orientation and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors' schedules.
• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end orientation process.
• Have a basic understanding of Amazon's PXT (human resources) systems and processes and lead basic PXT onboarding for New Hires.
• Manage frequent, localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.
• Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.
• Play a crucial role in new hire onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization, facilitating a seamless transition for new hires into their daily operations.
• We're looking for a new employee who is enthusiastic, empathetic, curious, and able to work effectively with a diverse team of peers—someone who will help us amplify the positive and inclusive team culture we've been building.

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree or equivalent
• Experience facilitating in group settings with an audience of 50+

Preferred Qualifications

• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience working in international cross-functional teams
• Proven track record of effective decision making, taking ownership, and delivering results in a cross-functional role without formal authority
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
• Experience with instruction management specifically and Learning and Development generally
• The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
• A technical background sufficient to easily interact with and gain credibility among data center leaders and technical instruction professionals
• Understands design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering process