Data Center Optical Technician - New Albany
About the Role
We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson’s vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands-on technical expertise. This role requires up to 50% travel, including the ability to travel to a non-home market site at a moment’s notice and work there for several weeks at a time.
Ericsson Inc. does not sponsor U.S. work authorizations for this position, including H-1’s, H-1B1’s, E 3’s, O-1’s, TN’s, or F-1’s working on CPT or EAD.
Responsibilities
- Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to third-party technicians.
- Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
- Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities across data center optical and transport environments.
- Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
- Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
- Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.
Requirements
- Team lead experience.
- Strong command of written and verbal English for customer-facing communications and relationship building.
- Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
- 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
- Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
- Demonstrated experience with optical testing and transport troubleshooting.
- Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
- Commitment to safety standards, quality requirements, and operational best practices.
Physical Requirements
- Ability to lift and move equipment up to 50 lbs.
- Comfortable working at heights and in varying environmental conditions.
Benefits
- Pay: Competitive salary range dependent on location, qualifications, and experience. Includes an annual bonus based on business and individual performance.
- Health: Choice of three medical plan options and a dental plan, with company credits covering the cost of premiums for employees and eligible dependents.
- Financial Security:
- 401(k) Plan with automatic 3% company contribution and a match of $1 for every $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% (full 4% match at 5% contribution).
- Company-paid basic life insurance, accidental death and dismemberment coverage, short-term and long-term disability.
- Option to participate in Ericsson’s Stock Purchase Plan.
- Time Off:
- Minimum of 15 days accrued vacation (pro-rated based on start date).
- Up to 3 personal days per year.
- 11 annual holidays.
- 8 hours of volunteer time.
- 80 hours of sick time annually.
- Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
- Additional Benefits: Financial wellness programs, educational assistance, matching gifts, and recognition programs.