Data Center Operator / Second Shift 2:00PM to 10:30 pm
About the role
Meridian IT Inc. is an award-winning MSP focused on Infrastructure and Platform Solutions and Managed Services for premise-based, private and hybrid cloud hosting for x86 and IBM Power environments. Our solutions encompass the full spectrum of IT infrastructure, platforms, contact center, and security solutions that help businesses thrive. Our Mission is to deliver and manage secure, reliable, and scalable IT infrastructures and platforms businesses need by transforming essential technology investments into long-term competitive advantages. With more than 45 years in business, Meridian IT Inc is wholly owned by Meridian Group International and is privately held.
Based in our Kenosha, WI facility with a hybrid schedule of on-site and remote weekly, 2nd shift 2:00 pm to 10:30 pm. The Data Center Operator is responsible for supporting the stability, performance, and integrity of the MIT Cloud ecosystem. This role supports day-to-day shift operations to ensure backups, system uptime, and customer requests consistently meet SLAs. This role acts as the initial contact point for internal and external customers for incident and service requests, as well as escalations. The individual will execute a variety of daily tasks in support of both the MIT Cloud services, as well as remote customer environments. Reports to the Senior Director, Data Center Operations.
Responsibilities
- Processing internal/external customer incident and service requests.
- Provide first level diagnoses or resolution of requests.
- Ensure proper documentation of findings, resolving steps, or escalation actions.
- Process incoming calls into the MIT ITIL ticketing system with proper details.
- Monitor, identify, and resolve issues on all environments to ensure all platforms are properly functioning and available to user community.
- Manage tape media environment to ensure backups are successful, copies of backups are rotated to offsite location,