Data Center Operations Tier II Technician

Join the Data Center Operations team and report directly to the Facilities Manager, ensuring the highest industry standards for availability, security, and efficiency in our critical facilities.

About the role

As a Tier II Technician, you will manage and maintain all aspects of our data centers, including power, HVAC, biometric security, and fire suppression systems. You will create and follow standard operating procedures, coordinate routine maintenance, and work closely with technicians, vendors, and contractors.

Responsibilities

• Coordinate maintenance work with vendors for core data center infrastructure, including UPSs, generators, electrical, cooling, and fire suppression systems.
• Diagnose and troubleshoot problems with data center equipment alongside Lightedge personnel, contractors, and vendors.
• Install servers and network devices into racks with associated network cabling.
• Work with project managers and technicians to facilitate new client service installations.
• Receive and document incoming shipments.
• Facilitate and lead data center tours.
• Coordinate the design and layout of new rack and cage environments with supporting cabling infrastructure and power connectivity.
• Maintain comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.
• Respond to and resolve alarm events affecting infrastructure and services.
• Follow established Change Control processes; create, review, and follow MOP change activities.
• Ensure operational efficiencies and best practices to maintain availability/uptime of all 24x7 facilities and mission-critical operations.
• Share and mentor technical knowledge with team members to enhance professional growth and cross-training.
• Available for on-call rotation to support non-business hours, overseeing preventative maintenance, break/fix activity, and client support.
• Other duties as assigned.

Requirements

• Minimum of two-year technical degree, or 5-8 years equivalent experience in a technical environment or military MOS.
• Proficient in installing hardware and cabling for new IT services, including Ethernet, Phone, CAT6, and Fiber (SM & MM).
• Experience with day-to-day standard maintenance activities in data centers.
• Familiarity with telco central office equipment.
• Robust computer hardware and software skills, including high proficiency in Microsoft Office Suite and web browsers.
• Capable of consoling into equipment (e.g., Cisco, Fortinet, Brocade) and providing on-site troubleshooting for servers, blade chassis, routers, switches, and firewalls.
• Experience monitoring and operating complex electrical systems, including generators, transfer switches, PDUs, breaker panels, and UPSs.
• Knowledge of data center cooling systems and airflow management techniques.
• Ability to multitask and prioritize in a complex, fast-paced environment.
• Strong verbal and written communication skills.
• Demonstrated ability to analyze problems, collect data, establish facts, and draw conclusions.
• Comprehensive ability to document policies and procedures.
• Experience with building and computerized management systems is a plus.
• Specialize as a subject matter expert in one or more of the following: Security/biometrics, CMDB, Electrical, Mechanical, HVAC, Building Management Systems, or Environmental Systems.