Data Center Operations Technician - Associate (night shift)

About the Role

The Data Center Operations Technician is responsible for the safe operation, monitoring, maintenance, and optimization of critical data center infrastructure. This role supports high-availability environments by operating and maintaining mechanical, electrical, and control systems, while collaborating with internal teams and third-party vendors to mitigate risk, resolve issues, and continuously improve operational performance. This position reports directly to the Manager – Technology Operations Support.

Responsibilities

• Operate, monitor, and maintain data center systems including, but not limited to the following:
  • Building Automation and Management Systems (BAS/BMS)
  • Mechanical systems (chillers, air handlers, pumps, water treatment)
  • Electrical distribution systems (medium and low voltage)
  • Diesel generators and fuel distribution systems
  • UPS systems and associated battery modules
  • Fire/Life safety systems
• Perform routine preventive/corrective maintenance, and performance testing on data center infrastructure
• Conduct routine inspections of mechanical, electrical and plumbing equipment
• Apply knowledge to resolve issues using manufacturer manuals, engineering drawings, schematics, and associated documentation
• Analyze system failures for trends and root causes; develop risk assessments and mitigation strategies
• Use data capture and diagnostic tools to analyze system performance and support data-driven decision-making
• Seek opportunities to improve efficiency and reliability through changes in operational characteristics
• Coordinate and lead third-party vendors during maintenance, repair, and project activities
• Proactively communicate data center availability risks and operational concerns to DCI leadership
• Participate in technical training and certification programs to maintain up-to-date knowledge of equipment and best practices

Schedule

Role schedule will be night shift, including weekends, and may be temporarily adjusted to support operations.

Minimum Qualifications

• College, vocational or trade school certification, or equivalent schooling in a related field (mechanical, electrical, electronics, data center operations)
• 2+ years' experience in an industry that includes operations & maintenance
• Working knowledge of electrical, mechanical, controls, and fire and life safety systems
• Experience working in a highly collaborative, cross-functional environment
• Proficiency with Microsoft Office applications and utilizing computer systems for information sharing

Preferred Qualifications

• 5+ years' experience in a critical operations environment, preferably in the data center industry
• Experience scheduling and planning maintenance for large-scale, complex systems in an operations environment
• Familiarity with Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Emergency Operating Procedures (EOPs), and their application to work orders