Data Center Operations Manager

About the role

Manage a team that maintains cloud infrastructure for global data center operations. Solve complex technical challenges and drive operational excellence across our global data center network. Manage high-performing technical teams that operate critical infrastructure. Develop and optimize processes to improve operational metrics. Drive performance to meet Amazon's rapid data center growth demands. Build strong relationships with internal teams and external vendors. Implement innovative solutions to complex infrastructure challenges.

Responsibilities

• Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
• Maintaining existing Data Centers.
• Helping build and bring online new Data Centers.
• Constantly improving all our processes and procedures.
• Aiding & managing relationships with external vendors & contractors.
• Liaising with internal teams & management groups.
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes.
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

Qualifications

• Experience creating reports, interpreting metrics and driving overall insights or analysis.
• Experience in vendor management.
• 4+ years of experience in a data center technology role and/or 4+ years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment.
• 4+ years of experience in management/team lead function.

Preferred Qualifications

• Experience with network hardware: copper and optical fiber cabling, switches, routers.
• Experience in automation or monitoring frameworks, deployment or development.
• Experience with Lean or Six Sigma analytical techniques.
• Experience developing operational metrics.
• 6+ years of data center design, construction, operations, or facility maintenance experience.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.