Data Center Metro Technician

About the role

The Metropolitan Technician (Metro Tech) supports and maintains critical data center operations for Cloudflare facilities located in Hillsboro, OR. This role is responsible for supporting IT systems, network services, infrastructure deployments, troubleshooting activities, inventory management, and operational support within mission-critical data center environments.

Responsibilities

• Support data center operations and IT systems, network services, business critical processes and procedures to support the delivery of customer products and services;
• Provide technical, operational and administrative support, including as it relates to colocation, connectivity, server hardware and network products and services;
• Support internal networks, IT infrastructure, computers, electronics, and telephone systems;
• Implement deployment plans from infrastructure spreadsheets, ensuring all physical rack, stack, and cabling steps precisely match the documented design;
• Read, interpret, and execute deployments based on A-Z port maps, accurately identifying source (A) and destination (Z) locations, including patch panels, network devices, and specific port assignments;
• Perform precise fiber and copper cable routing based on port maps, ensuring correct media types (e.g., Single-mode/Multi-mode fiber, Cat6), connector types (LC, SC, RJ-45), and proper bend-radius management within the rack;
• Coverage begins the first of the month following 30-days of employment.

Requirements

• 3–5 years of hands-on data center, remote hands, or mission-critical infrastructure experience.
• Working knowledge of Linux operating systems (Ubuntu, CentOS, RHEL, or similar).
• Experience supporting Cisco network equipment.
• Experience with Juniper, Arista, Infinera, and Ciena hardware and operating systems is strongly preferred.
• Experience installing, racking, stacking, deploying, and troubleshooting servers, routers, switches, and other network hardware.
• Experience performing server deployments, hardware break-fix, and basic server diagnostics.
• Experience with structured fiber and copper cabling, including installation, routing, testing, and cable management best practices.
• Ability to implement deployments from infrastructure spreadsheets while ensuring all rack, stack, and cabling activities match documented designs.
• Ability to read, interpret, and execute deployments using A–Z port maps, including patch panels, network devices, and port assignments.
• Experience performing cross-connect installations and coordinating vendor and carrier activities within a data center environment.
• Experience performing basic network configuration, software/firmware upgrades, and troubleshooting on enterprise routers and switches.
• Experience using ticketing systems such as JIRA and DCIM tools such as NetBox (or similar).
• Strong understanding of data center operations, inventory management, and cable management best practices.
• Ability to work independently with minimal supervision while managing multiple priorities in a fast-paced, mission-critical environment.
• Ability to lift up to 55 lbs (25 kg).

Qualifications

• Reliable transportation and willingness to travel to nearby metro-area sites as needed.

Preferred Qualifications

• Active CCNA certification.
• ITIL certification.
• Experience supporting hyperscale, colocation, or enterprise data center environments.
• Experience planning and executing network infrastructure deployments.
• Experience with hardware, circuit, power, and capacity audits.
• Strong documentation, organizational, and project coordination skills.
• Excellent verbal and written communication skills.
• Experience working with cross-functional teams, vendors, and customers in production environments.

Benefits

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1.
• Pace of Care: Coverage begins the first of the month following 30-days of employment.
• Employee Assistance Program: Available to all employees, even if you do not participate in the benefits package.
• Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
• Wellness Support: Access to HSA, mental health resources, and gym discounts—because your health matters.
• Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.