Data Center Metro Technician

Responsibilities

• Experience from stacking and racking of servers to battery/power.
• Able to work on multiple concurrent projects while meeting deadlines and ensuring uptime.
• A penchant for leading projects and can work autonomously under the customer direction, written or verbal, on servers/routers/switches.
• Supports the delivery of data center services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
• Acts as a technical and operational contact for data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services.
• Carries out remote hands task under the direction of the Network/Engineering Infrastructure Manager and IT Manager necessary to support internal networks, IT infrastructure, computers, electronics, and telephone systems.
• Conducts activities inside IT and telecommunications rooms or cabinets such as the installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
• Covers access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.
• Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.

Qualifications, Skills, Experience

• Experience in Data Centers and co-location environments managing hardware assets.
• Demonstrable project management experience with the ability to manage tasks under tight deadlines.
• Experience with a large variety of different vendor hardware: servers, storage, and network equipment.
• Experience in contributing to detailed project plans for programs involving cross-functional teams and challenging requirements.
• Demonstrated ability to coordinate issue resolution across departmental teams.
• Experience coordinating vendors.
• Experience with Asset Management Systems.
• Experience in managing inventory of cable, power cords and other infrastructure items.

Preferred Qualities Leading to Success

• Ability to understand drawings, plans, and specifications.
• Ability to follow instructions to complete project in a timely and qualitative manner.
• Possess Microsoft Excel Spreadsheet competency.
• Ability to multitask and manage multiple projects.
• Possess a strong sense of methodology, processes, and metrics.
• Possess and demonstrate excellent communication skills, both verbal and written.
• Possess strong interpersonal and relationship building skills.

Physical Requirements

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment.
• Ability to stand for long periods of time in various work environments.
• Ability to bend, stoop, kneel, and reach for equipment related tasks.
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly.
• Good hand-eye coordination and dexterity for working with small components and connectors.
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses.
• Ability to differentiate between color-coded warning signs, labels, and cables.
• Ability to work in environments with a wide variety temperature inside a facility.
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow.
• Capability to work in environments with elevated noise levels while wearing hearing protection.

Additional Accountabilities

• 100% completion and fulfillment of Client SOW and expectations.
• 100% accurate and timely documentation of work orders.
• 100% accurate and timely submission of timesheet documentation in Field Service.
• 100% accurate and timely submission of Task Hazard/Activity Hazard Assessments in Field service.
• 100% accurate and timely submission of Incident Reports in Field Service.
• 100% completion of required TalentLMS based Safety and Compliance training courses as assigned.
• 100% adherence to Salute Mission Critical safety standards and best practices.
• 100% adherence to client security/privacy practices and expectations.