Data Center Manager (Night Shift)

About the role

Manage a team that maintains cloud infrastructure for global data center operations. AWS is seeking a technology manager with experience in people management, strong technical understanding, and the drive to lead AWS Data Center Operations.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for employees and make updates in internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement, and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation, and automation
• Manage large scale events (outages) and act as the call leader
• Manage and improve the workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on-call schedule coordinating absences and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve customer experience
• Support data centers in various operational stages, including those still under development

Requirements

• 4+ years of IT experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities experience

Qualifications

• Basic qualifications: 4+ years of IT experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent; 2+ years of people management experience; 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities experience

Skills

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Benefits

Amazon offers a competitive compensation package, including health insurance, retirement plans, and flexible spending accounts. Amazon also provides a range of benefits such as paid time off, parental leave, and wellness programs.

Pay

The salary range for this role is $80,000 - $120,000 annually, depending on experience and location.

Schedule

The schedule for this role is typically 40 hours per week, with occasional evening and weekend work required for on-call support.