Data Center Manager , DCO

About the role

AWS is a fast-paced technology company and a leader in the world of data centers. The Data Center Manager will ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The role involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop and drive career planning for data center teams
• Lead recruiting and onboarding efforts
• Lead performance management activities for team members
• Manage and deliver mid-size projects
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Learn and become subject matter expert across all aspects in data center operations
• Maintain on-call schedule coordination and attendance
• Monitor and drive all operational KPIs and metrics to ensure IT capacity availability
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve workflows and throughput for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Requirements

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• 2+ years of computer hardware experience, including troubleshooting and repairing experience

Qualifications

• Experience in technical writing in a relevant field
• Experience with system management tools and client/server environments
• Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.