Data Center Manager

About the role

As a CBRE Data Center Manager, you will lead the team responsible for delivering preventive maintenance and repair services for the client. In this role, you will oversee daily operations, ensure system reliability, and support critical infrastructure performance. This position is part of CBRE’s Critical & Technical Services function, which provides specialized technical maintenance and operational support in mission-critical client environments. This is a dayshift position and requires on-site presence at the Data Center facility based in Barker, NY.

Responsibilities

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Manage the relationship with the client while working with other stakeholders to meet all MSA requirements.
• Ensure the completion of configuration management, work orders, preventative maintenance, and repairs within the agreed SLA timeframe.
• Resolve unforeseen circumstances that occur and inform the client or Sr. management when needed.
• Verify facility infrastructure equipment installations are within the agreed SLA timeframe.
• Oversee Information Technology equipment power installations, relocation, and decommission requests.
• Check daily routine cleanup of the data halls and review findings.
• Confirm all deployments are installed to applicable internal, manufacturer, and industry standards.
• Ensure that all records are updated following any changes made.
• Keep documentation up to date for all applicable processes.
• Prepare Method Statements and Risk Assessments and present to Sr. management.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Requirements

• Bachelor's Degree preferred with 5-8 years of Data Center experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills with a strong inquisitive mindset.

Benefits

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. Our collaborative environment is built on shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.